Job Description

Job Title: Project Manager

Reports To: Head of Project Management

Department: Cmed Technology Ltd

Core Responsibilities

The Project Manager role encompasses both the responsibilities of delivering Timaeus and related technologies on a “Software as a Service” (SaaS) basis, as well as those of commercial software development.  The balance of these is assigned on an individual basis, as required, and agreed between the individual and their line manager.

• Project management of SaaS projects to agreed timelines and budget


• Project management support to the Technology delivery teams to aid release of new & revised versions of the Timaeus product suite to planned timelines

Principal Accountabilities

Clients:

• Be the key client contact for assigned projects


• Ensure that all client issues are addressed and suitable resolution implemented in a timely manner


• Manage the client expectations regarding new Timaeus functionality and provide advice on their appropriate and effective use in assigned projects


• Monitor and work with the Cmed teams to ensure high levels of customer satisfaction are maintained

Documentation:

• Prepare and maintain the Technology Trial Master File for assigned projects


• Ensure client sign-off documentation is obtained and filed appropriately


• Organise the preparation, review, and finalisation of required project documentation

Resourcing and timelines:

• Collate and negotiate project timelines and communication plan with assigned clients, ensuring ongoing maintenance and communication to all stakeholders


• Request resource from the appropriate department managers to fulfil project requirements


• Provide leadership to the assigned project team, ensuring understanding of client needs and buy-in to delivery milestones


• Coordinate Cmed departmental activity to achieve contracted milestones for assigned projects

Communication:

• Support inter-department communication and resolve conflict of resource/interest through the appropriate line managers


• Arrange internal/external project team meetings (as required) to kick-off and maintain progress on assigned contracts


• Manage the client communication, agreement and upgrade of Timaeus study versions ensuring appropriate weight is given to risk assessment, testing and acceptance criteria


• Maintain and communicate issues & escalations from assigned projects to line management on a regular basis


• Provide regular reports and updates to Cmed management/sponsors as requested


• Assist in the development and delivery of capability presentations to prospective customers

Contractual:

• Ensure contractual project obligations are communicated and understood by all team members


• Ensure assigned projects are maintained on the most appropriate Timaeus version based on the contract (may not be the most recent), in liaison with the customer


• Track and communicate 'out of scope' details to appropriate internal teams and assist in development of a suitable client response


• Review project budget and study trends, recognising potential change in scope or overruns and negotiate cost effective solutions


• Provide input into new contracts from a Technology perspective, liaising with Business Development and Contracts Management, as appropriate


• Ensure appropriate tracking systems are updated with project progress e.g. financial

Other:

• Support the collation of new Timaeus requirements arising from assigned projects, to include provision of suitable business cases, to the relevant internal development team


• Provide guidance/mentoring for the management of Timaeus system validation processes for customer acceptance

Essential Work Experience And Qualifications

• At least 6 years experience in the clinical trials environment


• Good understanding of the drug development process


• Excellent understanding and appreciation of GCP/GCLP


• Computer literate, experience of working with Microsoft Office (including Project)


• Experience of customer relationship management


• Ability to manage multiple deliverables in dynamic customer facing environment

Attributes

• Professional, positive and enthusiastic attitude


• Excellent organisational skills


• Solid understanding of resource and budgeting


• Good interpersonal and communication skills


• Ability to operate effectively in a global working environment at all levels of a team


• Ability to maintain composure under pressure and keep an eye on required objectives


• An investigative and meticulous approach


• Contribute to improving the efficiency and effectiveness of the organisation such as developing new processes & systems