Job Description

Job Title: Systems Operation Manger (Cmed Technology)

Reports To: Global Head of System Operations

Department:

This position will be responsible for managing the Timaeus cloud to ensure zero downtime and high performance. It will be responsible for the local system operations team, in-house hosting and hosting at the third-party facilities located in the UK and US.

The System Operations Management will work closely with Cmed Technology’s research and development and quality assurance teams based in the UK and Romania to ensure new software releases are handed over to System Operations successfully. He or she will also work closing with Cmed Technology’s Customer Service organisation to ensure satisfactory Timaeus reliability and performance.

Core Responsibilities

The System Operations Manager will manage day-to-day systems operations of Timaeus, including:

• Manage geographically-distributed team in the 24x7 operation of Timaeus


• Manage Timaeus system operation (e.g., infrastructure installation and maintenance systems upgrades and decommissioning) within service level agreements (SLAs)


• Manage response to and closure of tickets within internal and customer service level agreements (SLAs)


• Routinely analyze performance and reliability, taking proactive measure to ensure ongoing scalability and performance


• Manage interactions with external vendors for procurement, receipt, integration and/or operation (e.g., hosting) of technology infrastructure

Essential Work Experience and Qualifications

• Bachelor’s degree Computer Science, Engineering or Information Systems (or equivalent industry experience)


• Demonstrated experience managing enterprise-level systems using Ubuntu or RedHat Linux


• Demonstrated experience managing enterprise-level systems using virtualization technologies (e.g., Xen, VMware)


• Demonstrated experience automating enterprise system administration tasks using scripting languages such as Python and Bash


• Experience designing, implementing, and maintaining large-scale web-based systems, i.e., systems with over 1,000 users and up-time exceeding 99.9%


• At least one year of experience managing a geographically-distributed team of technology staff, including demonstrated experience budgeting and allocating staff time across at least three simultaneous projects


• Strong communication skills, written and oral


• Experience designing, implementing, and maintaining zero downtime systems.


• Experience working within a regulated environment


• Experience managing software-as-a-service- (SaaS-) based systems