Job Description

Job Title: Key Account Manager (Cmed CRS)

Reports To:

Department: Key Accounts

Core Responsibilities

As a key account manager your role will predominantly be focused on the development of longstanding company sponsor relations, with the overall responsibility of ensuring increased awards and driving those relationships towards full service CRO awards.  You will be expected to foster relationships, promote Cmed beyond the current exposure levels and expand the service offering within each client.

Principal Accountabilities

A successful applicant will be expected to lead and drive internal Key Account Teams (KATs) and support the operational groups both internally and that of the client.  You will act as a single point of escalation for issues and ensure that any findings or points for concern that arise outside of the day to day operations are reported, then followed to resolution in a professional and satisfactory manner to both the client and Cmed management team.

You will be expected to build up a network of contacts within each individual account for which you are responsible and increase Cmed’s exposure beyond the operational areas (for example, Outsourcing groups, Procurement and Finance etc.).   You will also nurture existing relationships within each account and drive the Key Account Teams forward, with the ultimate aim of guaranteeing the delivery of a unified proficient team image to the client.

• Expanding the Cmed offering beyond the current service levels based on previous positive service experiences


• Explore Strategic penetration of the wider company by introducing new technological concepts that our enabling clinical data collection and management technology ‘Timaeus’ permits (Adaptive Trial Design, eSource, remote monitoring etc.)


• To review Requests for Proposal information provided by your clients and ensure adequate information is both received and then delivered back to the client in the expected format and timeframe


• Input into and ensure relevant marketing materials are available according to the strategic plans for each client


• Attend and, where relevant, present at marketing and promotional events


• Actively be involved in process and sponsor relationship initiatives to improve business effectiveness.

Essential Work Experience And Qualifications

• 2 to 3 years of experience working within CRO. Preferably experience in drug development and clinical data management or sales


• Sales and/or account management experience


• Experience of EDC is an advantage but not essential


• Degree in life sciences, pharmacy, nursing or nursing qualification (e.g. RN) or equivalent relevant experience


• Foreign language skills would be advantageous.

Attributes

• Determination to close the deal and resilience to keep prospecting are imperative


• A hard worker who is dynamic and self motivating


• Be willing and able to travel as business needs dictate


• Confident and able presenter


• Competent IT knowledge and skills (Experience of eDC is an advantage but not essential)


• Team player. Must push for results and take a tough line when necessary, yet appreciate and utilise the different personalities and team dynamics that exist within the various divisions


• Very good organisational skills, plus an understanding of resource & budgeting


• Very good interpersonal and communication skills and the ability to operate effectively in a global working environment


• Work calmly under pressure and meet deadlines


• Professional, positive and enthusiastic attitude


• Good negotiation and problem solving skills


• Transparent approach, clear and precise